Legal

Right of Withdrawal

Kano Co Limited (HE457629) · Aristofanous 5, Limassol, Cyprus · Last updated: June 2025 · Issued pursuant to EU Directive 2011/83/EU on Consumer Rights, transposed into Cyprus law by the Consumer Protection Law 133(I)/2013.

Your Right of Withdrawal — Summary

As an EU consumer purchasing services online (a "distance contract"), you generally have the right to withdraw from a contract within 14 calendar days without giving any reason. This is known as the "cooling-off period".

However, the right of withdrawal does not apply to our fitness classes for two distinct legal reasons explained below. We are required to inform you of these exemptions clearly before you complete a booking.

Important Notice

By completing a booking with Mom Fitness Club, you acknowledge that the right of withdrawal does not apply to your purchase, as our fitness classes fall within the exemptions provided by Article 16 of EU Directive 2011/83/EU.

This means that once your booking is confirmed and payment is received, you are not entitled to a 14-day cancellation right under EU consumer law. Our cancellation policy (no refunds after 18:00 the evening before the class) applies instead — see our Terms & Conditions.

Why the Right of Withdrawal Does Not Apply

Ground 1 — Leisure Services Exemption (Article 16(l))

EU Directive 2011/83/EU, Article 16(l) explicitly excludes the right of withdrawal for:

"service contracts for the provision of catering or services related to leisure activities if the contract provides for a specific date or period of performance."

Our fitness classes are leisure and sport services scheduled on specific, fixed dates and times (e.g., every Monday at 10:30, Wednesday at 10:00, Thursday at 10:00). Each booking is for a defined date and session. This exemption applies directly and in full to all Mom Fitness Club classes.

Ground 2 — Full Performance with Prior Consent (Article 16(a))

Separately, Article 16(a) of the same Directive provides that the right of withdrawal is also lost for:

"service contracts after the service has been fully performed if the performance has begun with the consumer's prior express consent, and with the acknowledgement that they will lose their right of withdrawal once the contract has been fully performed by the trader."

When you attend a class, the service is fully performed at that point. By completing the booking, you give your prior express consent to the service beginning (and being fully performed) before the 14-day cooling-off period expires, and you acknowledge this results in the loss of your right of withdrawal.

Both of these grounds independently apply to each booking. This dual basis ensures full legal clarity under EU consumer law, regardless of how the booking is interpreted.

What This Means for You in Practice

The absence of a statutory right of withdrawal does not mean we are inflexible. Our approach:

Cancellations made before 18:00 the evening before the class may be credited toward a future session at our discretion.
If we cancel or reschedule a class, you are entitled to a full refund for that session.
For exceptional personal circumstances (illness of parent or child, emergency), please contact us directly at info@momfitnesspaphos.com — we will always try to find a fair solution.

Applicable Law & Contact

This notice is issued under EU Directive 2011/83/EU on consumer rights and its transposition into Cyprus law under the Consumer Protection Law 133(I)/2013 (as amended). The Cyprus Consumer Protection Service can be contacted at mcit.gov.cy.

For any questions about this notice, please contact: info@momfitnesspaphos.com